Support

Unrivalled customer centric support

We provide a 360° package of services to support our partners, in terms of technical, design, sales and customer support with global and local teams of experts.

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All-round support from AluK

Customer support is key at AluK. We work together with our partners all around the world. Team of experts are at your service for all projects.

Efficient process and global facilities

We store and finish our building systems locally, with in-house processes ensuring we provide an efficient and reliable service. Product auto-picking allows us to source and select our systems quickly from any of our 13 warehouses worldwide, while our painting facilities are some of the most advanced in Europe, offering thousands of colours and dual colour options. In China, we also prepare sufficient safety stocks for accessories not only in standard colour, but also in mill finish to meet the needs of customization.

Local expertise and technical support

Managed by an international team of engineers and experts, we ensure our aluminium building systems comply with specific country regulations, adapting our products to local needs. Our experienced and knowledgeable teams are available to offer expert advice across a range of subjects (including design, performance, fabrication, installation and maintenance), supporting our customers at every step of the process.

With sales teams covering North China, East China, Central & West China, and South China, we are dedicated to providing strong, local technical support and training for fabricators, as well as tailored project solutions for developers and architects.

Our aluminium systems

Our high performance solutions deliver the aesthetic design and functionality that sets our products apart in the market.